1. General Refund Policy

ZiperHub aims to provide reliable and clearly described services. Because many services begin processing automatically, refunds are subject to the conditions below.

By purchasing a service, you acknowledge that delivery may begin immediately and that completed services may not be reversible.

2. Failed or Cancelled Orders

If an order is cancelled before completion because the selected service cannot be delivered, the eligible amount may be returned to your ZiperHub account balance.

Where an order is automatically refunded, the refund will generally be credited to the ZiperHub wallet rather than returned to the original payment method, unless otherwise required by applicable law or expressly approved by ZiperHub.

3. Dropped Engagement

Some social media services may experience natural or third-party platform-related drops after delivery.

Where a service includes a refill guarantee, eligible losses may be replaced according to the conditions and duration stated in the service description.

A refill guarantee is not an unconditional promise that engagement will remain permanently.

4. Incorrect Information

ZiperHub is generally not responsible for orders placed using an incorrect URL, username, quantity, service, or other incorrect information supplied by the customer.

If an order has already been processed or delivered, changing the destination information may not be possible.

5. Completed Orders

Orders that have been successfully completed are generally not eligible for refunds merely because the customer no longer wants the service.

Before placing an order, customers should carefully review the service description, quantity, delivery information, refill conditions, and other applicable details.

6. Wallet Deposits

Funds deposited into a ZiperHub account may be used to purchase services available through the platform.

Unused wallet balances may be subject to applicable withdrawal or refund rules and verification requirements.

Promotional bonuses or free credits may not be withdrawable or refundable as cash.

7. Fraudulent or Unauthorized Transactions

We may place a hold on funds, suspend an account, or investigate transactions that appear fraudulent, unauthorized, abusive, or otherwise suspicious.

Refunds relating to disputed or unauthorized payments may require verification and may be handled in accordance with the relevant payment provider's procedures.

8. How to Request Assistance

If you believe an order qualifies for a refund or other resolution, contact our support team and provide your order ID and relevant details.

We will review the order and determine the appropriate resolution based on the service purchased and its stated conditions.